Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services. The types of information we may collect include:

• •Account information: name, email address, phone number, and password.
• •Location data: real-time GPS location used to connect you with nearby providers.
• •Medical information: the type of service requested and any details you voluntarily provide.
• •Provider credentials: professional license, identification, and qualification documents for verification.
• •Usage data: device information, app activity, and logs used for security and service improvement.

2. How We Use Your Information

We use the information we collect to:

• •Connect patients with the nearest available healthcare providers.
• •Verify the identity and qualifications of healthcare providers before activation.
• •Enable real-time tracking of providers during active sessions.
• •Facilitate communication between patients and providers.
• •Maintain service quality through ratings and reviews.
• •Ensure platform security, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal or medical information. We may share it only in the following circumstances:

• •With healthcare providers assigned to your request, limited to what is necessary to deliver care.
• •With service partners who support our platform (e.g., maps, notifications), under strict confidentiality agreements.
• •When required by law, court order, or to protect the safety of patients, providers, or the public.
• •In connection with a merger, acquisition, or asset transfer, subject to continued confidentiality.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on applicable data protection laws, you may have the right to:

• •Access the personal and medical information we hold about you.
• •Request correction of inaccurate or incomplete data.
• •Request deletion of your data, subject to legal retention requirements.
• •Withdraw consent for certain data processing at any time.
• •Object to or restrict certain uses of your information.

7. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, analyze usage, and remember preferences. You can control cookies through your device or browser settings, but disabling them may affect some features of the app.

8. Children's Privacy

Code Blue is not directed at children under 18. Parents or guardians may request services on behalf of minors, and in such cases we process the minor's data only as necessary to deliver the requested medical care.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by other means. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.