Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services. The types of information we may collect include:

• •Personal and contact information: name, email address, phone number, and account credentials.
• •Patient profiles: medical information relevant to service requests, including the type of service needed and any details you voluntarily provide.
• •Provider profiles: professional license, identification, qualification documents, and specialization details used for verification.
• •Location data: real-time GPS location used to match patients with nearby providers, enable live tracking, and estimate arrival times.
• •Service requests and visit records: the details of each request, provider assignment, visit status, and session history.
• •Payment transaction information: records of provider subscriptions and doctor commission payments processed online. We do not store full card details; payment processing is handled by our payment provider, Paymob.
• •Usage data: device information, app activity, and logs used for security and service improvement.

2. How We Use Your Information

We use the information we collect to:

• •Match patients with the nearest available healthcare providers based on location and medical need.
• •Verify the identity and qualifications of healthcare providers before activation on the platform.
• •Enable real-time tracking of providers and estimated arrival times during active sessions.
• •Facilitate communication between patients and providers during active requests.
• •Process provider subscription payments and doctor commission invoices through Paymob.
• •Maintain service quality through ratings and reviews.
• •Ensure platform security, prevent fraud, and comply with legal obligations.

3. Information Shared Between Patients and Providers

When a service request is created and accepted, limited information is shared between the patient and the provider to enable care delivery:

• •The patient's location and contact details are shared with the assigned provider.
• •The provider's name, specialization, location, and estimated arrival time are shared with the patient.
• •Information is shared only as necessary to deliver the requested medical care.

4. Service Providers We Work With

We work with the following service providers to operate the platform:

• •Paymob: processes online payments for provider subscriptions and doctor commissions. Payment card details are handled by Paymob and are not stored by Code Blue.
• •Hosting providers: store and process platform data on secure servers.
• •Maps services: provide location, routing, and estimated arrival time functionality.
• •Notification services: deliver push notifications, SMS, and email communications.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

• •Access the personal and medical information we hold about you.
• •Request correction of inaccurate or incomplete data.
• •Request deletion of your data and account, subject to legal retention requirements.
• •Withdraw consent for certain data processing at any time.
• •Object to or restrict certain uses of your information.

8. Account Deletion

You may request deletion of your account and associated data at any time by contacting us. We will process your request in accordance with applicable data protection laws and our retention obligations.

9. Cookies and Analytics

We may use cookies and similar technologies to improve your experience, analyze usage, and remember preferences. You can control cookies through your device or browser settings, but disabling them may affect some features of the app.

10. Children's Privacy

Code Blue is not directed at children under 18. Parents or guardians may request services on behalf of minors, and in such cases we process the minor's data only as necessary to deliver the requested medical care.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by other means. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.